So what is AK Lean Anyway… are you a Virtual Assistant, Online Business Manager, or a Process Improvement Consultant?

Great question! AK Lean fits into the cracks between all three! We’re part virtual assistant, part online business manager, and part process improvement consultants! We combine the best of all three worlds.

To help explain, take a look at this visual.

Venn Diagram of AK Lean Services

Want more details? Let’s break down a sample of what each one of these roles does, along side what AK Lean does.

What a LSS Process Improvement Consultant Does

Prep for initiatives

  • Plan out pre-implementation deliverables

  • Organize projects and coordinate schedules

  • Define requirements of a process

Stakeholder Buy-In

  • Assist in developing process vision and strategy

  • Recruit, train, manage people resources

  • Creation of communication strategies

Process Design and Development

  • Construct designs to standardize processes

  • Research and recommend resolutions

  • Create standard operating procedures

What an Online Business Manager Does

Project Management

  • Setting up a new online program

  • Setting up a membership portal

  • Establishing a website from start to finish

People Management

  • Conduct team meetings

  • Manage internal and outsourced resources

  • Track completion of day-to-day tasks

Operations Management

  • Manage client relationships

  • Ensure systems in place are working

  • Track data to provide recommendations

What a Virtual Assistant Does

Administrative Work

  • Scheduling / calendaring

  • Booking travel

  • Answering phones

Social Media Management

  • Respond to comments and followers

  • Maintain a posting schedule

  • Content creation

Support for Existing Processes

  • Light bookkeeping

  • Data Entry

  • Personal assistant services

What AK Lean Virtual Assistance, LLC Does

Process Assessments (Assess Your Processes)

  • Define requirements of a process

  • Assist in developing effective process vision and strategies

  • Research and provide recommendations to issues identified in the process

  • Make process design and development recommendations to standardize and improve the process

Document Automation (Automate the Creation of Your Documents)

  • Assess current methods of creating documents

  • Builds streamlined data collection workflows

  • Code dynamic output documents that add/remove information based on workflow inputs

  • Test and launch streamlined document automation software

  • Maintain / update through maintenance contracts

Operations Support (Working in Your Existing Processes and Systems)

  • Manage client relationships

  • Workflow assistance for existing processes

  • Track statistics to improve recommendations

  • Data entry

  • Document and spreadsheet creation

  • Presentation Creation

  • Research

  • Review existing processes for efficiencies while working in them

System Setups (Set Up Your Processes and Systems)

  • Set up new online programs and systems

  • Make sure internal systems are in place to fully utilize new systems

  • Set up new users in systems

  • Migrate data into new system

  • Test new system setup for accuracy

  • Train staff in how to use the new system

  • Maintain / update system through maintenance contracts

Technology Training (Training on Your Processes and Systems)

  • Individualized 1:1 software training

  • Customized group training

  • Accountability work sessions

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